Terms of Service

Last updated October 19, 2026

1. Price before work

Every paid job has a written quote: scope, price and what's excluded. Nothing is billed that wasn't agreed in writing.

2. Payment

Repairs are paid in full before work starts. Web Design: 50% deposit, 50% at launch. Monthly plans are billed in advance by card. Prices in CAD for Canada and USD for the US. No tax charged.

3. Monthly plans

Month to month. Cancel any time; service runs to the end of the paid month. A failed payment is retried for 7 days, service pauses at 14 days, and the account is removed at 30 days after notice and a final backup offer.

4. 14-day correction period

If our work on a Repair or new site causes a new problem within 14 days, we fix it free. Old or unrelated problems are quoted.

5. You own your stuff

Your domain, content and site are yours. Sites we build use a licensed builder that stays on the site after handover.

6. Access

We ask for access only after a quote is approved, through a secure method. Never by plain email or a public form.

7. Support hours

Monday to Friday, 9 a.m. to 5 p.m. Mountain Time. Reply within one business day.

8. Realistic promises

We work hard to keep your site secure, online and visible in search. No one can honestly guarantee a site will never be hacked, never go down or rank first on Google, so we don't make promises we can't keep. We promise the work in writing, and we show you proof.

9. Hosting

SiteRun hosting is also subject to our provider's policies, listed on our hosting policies page. Resource limits per plan are listed there.

10. Your rights

These terms don't limit your rights under consumer protection law where you live.

Questions: hello@getsiterun.com